WARRANTY

ALL WARRANTIES ARE COVERED BY THE MANUFACTURE. IN THE UNLIKELY EVENT THAT YOU RECEIVE A DEFECTIVE PRODUCT,OR BECOMES DEFECTIVE DURING IT'S WARRANTY COVERAGE. PLEASE CONTACT US FOR INSTRUCTIONS ON HOW TO PROCEED. WE CAN USUALLY SERVICE THE WARRANTY IF THE PRODUCT IS LESS THEN 30 DAYS OLD. MANY OF THE MANUFACTURES PERFER TO DEAL DIRECTLY THE THE CUSTOMER ON WARRANTY EXCHANGE. WE WILL GIVE YOU CONTACT INFORMATION WHEN YOU CALL OR EMAIL. WE WILL PROVIDE A WEB LINK WHEN EVEN POSSIBLE FOR YOUR CONVENIENCE.  

                                                                                         RETURNS   

TO HELP ADVOID RETURNS, PLEASE BE SURE TO ASK QUESTIONS ON ANY PRODUCT YOU ARE UNSURE OF. WE ARE STAFFED BY QUALIFIED SALTWATER HOBBYIST AND CAN FIND THE BEST PRODUCT FOR YOUR NEEDS. IF YOU NEED TO RETURN AN ITEM, YOU WILL FIRST NEED TO CONTACT US FOR AN "RETURN AUTHORIZATION" NUMBER. ANY RETURNED SHIPPED BACK TO US WITHOUT THIS RA NUMBER WILL BE REFUSED. TO QUALIFY FOR A RETURN, YOU MUST MEET THE FOLLOWING CRITERIA.

1) RETURNS MUST BE ISSUED AN RA NUMBER WITH IN 30 DAYS OF INVOICE DATE.

2) PRODUCT MUST BE UNOPENED AND IN RESALABLE CONDITION. ALL ORIGINAL INSTRUCTIONS MUST BE INCLUDED. IF YOUR RETURN IS NOT IN NEW CONDITION OR MISSING PARTS, WE WILL ISSUE A PARTIAL CREDIT OR POSSIBLY REFUSE THE RETURN.

3) RETURNS MUST BE SHIPPED BACK FULLY INSURED AND PROPERLY PACKAGED.

4) YOU MUST CLEARLY MARK THE RA NUMBER ON THE OUTSIDE OF THE SHIPPING BOX. THE PRODUCTS MUST BE IN THEIR ORIGINAL DISPLAY PACKAGING, OTHERWISE THE ITEM WILL NOT BE IN RESALABLE CONDITION AND YOU WILL NOT RECEIVE FULL CREDIT OR POSSIBLY REFUSED. SHIPPING CHARGES ARE "NOT" REFUNDABLE UNLESS THE MERCHANDISE WAS SHIPPED IN ERROR. ORDERS CAN NOT BE CANCELED AFTER THEY HAVE BEEN SHIPPED. REFUSED ORDERS ARE SUBJECT TO AN AUTOMATIC 25% RESTOCKING FEE PLUS RETURN FREIGHT CHARGE. ORDERS CAN NOT BE CANCELLED OR REFUSED DUE TO DELAY IN SHIPPING.

                                                                                     LIVESTOCK GUARANTEE  

WE OFFER A "LIVE ON ARRIVAL" GUARANTEE ON FISH, CORAL, SAND AND ROCK. THIS DOES NOT INCLUDE SHIPPING COST. THEIR ARE SOME FISH AND CORAL THAT DOESN'T QUALIFY FOR THIS GUARANTEE, YOU WILL ALWAYS BE NOTIFIED IF YOUR ITEMS FALL INTO THIS CATEGORY. ALL DOA'S MUST BE REPORTED WITHIN 8 HRS OF RECEIPT OF SHIPMENT. YOU MUST BE AVAILABLE TO RECEIVE THE LIVESTOCK AND ACCLIMATE THEM TO YOUR SYSTEM WITHIN 1 HOUR OF DELIVERY. IF YOU ARE NOT AT HOME OR PLAN ON ACCLIMATING THEM LATER THAT IS FINE, BUT THAT IS AT YOUR OWN RISK. MUCH OF THE LIVESTOCK CAN GO A VERY LONG TIME IN TRANSIT, BUT WE USE THE FASTEST SHIPPING AVAILABLE TO PERSERVE THE ANIMALS HEALTH. THIS GUARANTEE ONLY APPLIES TO ORDERS SHIPPING 1-DAY EXPRESS. IF YOU CHOOSE TO USE A SLOWER SERVICE METHOD,IT IS "AT YOUR OWN RISK"